> ## Documentation Index
> Fetch the complete documentation index at: https://knowledge.flowella.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Notifications

> Read and manage in-app notifications about WhatsApp templates, integrations, exports, and operational events across your Flowella organisation.

<Frame>
  <img src="https://mintcdn.com/flowella/QH2KmtfTITL7teRo/images/Screenshots/flowella-notifications.png?fit=max&auto=format&n=QH2KmtfTITL7teRo&q=85&s=98cb36e3898f6476bf2d68e52462e413" alt="Flowella notifications" width="2772" height="1686" data-path="images/Screenshots/flowella-notifications.png" />
</Frame>

Notifications are the in-app feed Flowella uses to tell you about things that need your attention or that have just finished — template approvals, failed integrations, completed exports, and operational events affecting your org.

## How to open it

Click the bell icon in the top-right, or go to:

```text theme={null}
/{org}/notifications
```

The bell shows an unread count. Notifications are scoped to your organisation, so every member of the org sees the same feed.

## What appears here

<CardGroup cols={2}>
  <Card title="Templates" icon="file-text">
    Meta approved or rejected a submission, a template was paused for quality reasons.
  </Card>

  <Card title="Integrations" icon="plug">
    HubSpot or Meta needs reconnecting, a webhook is failing.
  </Card>

  <Card title="Exports" icon="download">
    An analytics export is ready to download.
  </Card>

  <Card title="Billing" icon="badge-dollar-sign">
    A payment failed or a subscription state changed.
  </Card>

  <Card title="Operational" icon="bell">
    Incident notices and maintenance windows from Flowella.
  </Card>

  <Card title="More" icon="plus" href="/app/notification-events">
    See the full catalogue of events Flowella can emit.
  </Card>
</CardGroup>

The exact event list grows as we ship new features.

## Reading and clearing

* Click a row to open its **detail view** in a modal. The detail view shows the full payload, including links to the related object (template, channel, export, etc.).
* Click **Mark all read** to clear the unread badge for everything in the feed.
* Pagination is at the bottom of the list (20 per page).

Marking a notification read is per-user. Other members of your org keep their own unread state.

## Email and notification settings

Some events are also delivered by email. Configure which categories email you (and which only stay in-app) under [Notification preferences](/settings/notification-preferences).

## Retention

Notifications are kept in the feed long enough for routine review. Expect older notifications to be pruned over time so the feed stays useful — anything time-sensitive is also delivered by email or as a webhook event so you do not lose it. If you need a permanent record of a specific event, capture it from the detail view at the time.

<Tip>
  If a teammate keeps missing template approvals, point them at [Notification preferences](/settings/notification-preferences) to enable email for the **Templates** category.
</Tip>

## Related

<CardGroup cols={2}>
  <Card title="Notification events catalogue" icon="list" href="/app/notification-events">
    The full list of events Flowella can emit, with channels and mandatory flags.
  </Card>

  <Card title="Notification preferences" icon="bell" href="/settings/notification-preferences">
    Choose which categories deliver in-app, by email, or both.
  </Card>

  <Card title="Status and incidents" icon="activity" href="/essentials/status-and-incidents">
    Operational notifications and where to check platform health.
  </Card>

  <Card title="Webhooks" icon="webhook" href="/settings/webhooks">
    Push events to your own systems instead of polling the feed.
  </Card>
</CardGroup>