# Flowella

> Connect HubSpot forms to WhatsApp Flows and sync every response back to your CRM automatically.

## Docs

- [Billing and subscriptions](https://knowledge.flowella.io/account/billing.md): Pick a plan, manage your subscription through Stripe, and understand what happens when a subscription is trialing, active, or lapsed.
- [Logging in to Flowella](https://knowledge.flowella.io/account/login.md): Sign in with a password or a magic link, reset a forgotten password, and understand the bot-protection check on the login page.
- [Meta integration settings](https://knowledge.flowella.io/account/meta-integration.md): Manage your connected WhatsApp Business Accounts and phone numbers, re-authorise Meta when tokens expire, and review channel-level settings.
- [Flowella Subscription Plans, Limits, and Billing](https://knowledge.flowella.io/account/plans-and-limits.md): Understand Flowella's four subscription plans, how usage limits and overages work, and how Meta's WhatsApp fees are charged separately.
- [Team and roles](https://knowledge.flowella.io/account/team-and-roles.md): Invite teammates to your Flowella organisation, accept invites, and understand what each role can do.
- [Outbound message analytics](https://knowledge.flowella.io/api-reference/analytics/outbound-message-analytics.md): Aggregates outbound message counts and rates by status for a date range.
- [Create or update contact](https://knowledge.flowella.io/api-reference/contacts/create-or-update-contact.md)
- [List contacts](https://knowledge.flowella.io/api-reference/contacts/list-contacts.md)
- [Set or clear per-channel WhatsApp opt-out](https://knowledge.flowella.io/api-reference/contacts/set-or-clear-per-channel-whatsapp-opt-out.md): `action: set` creates or reactivates an opt-out for the given channel and phone. `action: clear` revokes it. Idempotent clears are safe.
- [List conversations](https://knowledge.flowella.io/api-reference/conversations/list-conversations.md)
- [API introduction](https://knowledge.flowella.io/api-reference/introduction.md): Authentication, base URL, errors, pagination, and rate limits for the Flowella REST API v1.
- [Send WhatsApp text message](https://knowledge.flowella.io/api-reference/messages/send-whatsapp-text-message.md)
- [Ping (auth check)](https://knowledge.flowella.io/api-reference/system/ping-auth-check.md): Returns `ok` and the organization id for the resolved API key. Use to verify credentials.
- [List WhatsApp templates](https://knowledge.flowella.io/api-reference/templates/list-whatsapp-templates.md)
- [Queue template send job](https://knowledge.flowella.io/api-reference/templates/queue-template-send-job.md)
- [Outbound webhooks](https://knowledge.flowella.io/api-reference/webhooks.md): Subscribe to message, conversation, opt-out, and template events. Verify HMAC signatures, handle retries, and avoid duplicate processing.
- [Analytics](https://knowledge.flowella.io/app/analytics.md): Conversations, messages, opt-outs, templates, and usage trends for a single channel, with date-range presets and CSV export.
- [Dashboard](https://knowledge.flowella.io/app/dashboard.md): What you see when you sign in to Flowella: usage, a 7-day WhatsApp snapshot, channels, and HubSpot/forms status.
- [Forms](https://knowledge.flowella.io/app/forms.md): Browse the HubSpot forms Flowella is syncing, see their WhatsApp Flow status, and trigger a sync to Meta.
- [Using the Flowella Inbox for WhatsApp Conversations](https://knowledge.flowella.io/app/inbox.md): View every WhatsApp conversation, reply to contacts, send template messages, manage opt-outs, and keep your queue organised with filters and archiving.
- [Notifications](https://knowledge.flowella.io/app/notifications.md): Read in-app notifications about templates, integrations, exports, and operational events for your organisation.
- [Managing WhatsApp Opt-Outs and Consent in Flowella](https://knowledge.flowella.io/app/opt-outs.md): Track consent, handle automatic keyword opt-outs, view a contact's full consent history, and manually update opt-in status to stay compliant at scale.
- [Template reference](https://knowledge.flowella.io/app/template-reference.md): Quick reference for WhatsApp template categories, header formats, button types, variable syntax, and the submission lifecycle.
- [Creating and Testing WhatsApp Templates in Flowella](https://knowledge.flowella.io/app/templates.md): Build Meta-approved WhatsApp templates with headers, body text, and buttons, then test them on a real device before adding them to your workflows.
- [Run Click-to-WhatsApp Ad Campaigns with Flowella](https://knowledge.flowella.io/campaigns/click-to-whatsapp-ads.md): Run structured WhatsApp lead funnels from Facebook and Instagram ads by combining CTWA with keyword-triggered Flowella Flow Templates.
- [Campaigns overview](https://knowledge.flowella.io/campaigns/overview.md): How to send outbound WhatsApp campaigns from Flowella today, and what's planned for native broadcasts.
- [How Flowella fits together](https://knowledge.flowella.io/essentials/architecture.md): A high-level view of how data moves between HubSpot, Flowella, and Meta's WhatsApp Business Platform.
- [Glossary](https://knowledge.flowella.io/essentials/glossary.md): Definitions for the WhatsApp, Meta, and Flowella terms you will see across the product and this knowledge base.
- [Multi-channel and multi-WABA](https://knowledge.flowella.io/essentials/multi-channel.md): Connect more than one WhatsApp Business Account or phone number to a single Flowella org, and switch between them in the app.
- [Status and incidents](https://knowledge.flowella.io/essentials/status-and-incidents.md): Where to check whether a problem is on Flowella's side, on Meta's side, or in your own integration.
- [WhatsApp Phone Number Formatting for HubSpot and Flowella](https://knowledge.flowella.io/hubspot/phone-number-format.md): Store WhatsApp numbers in E.164 format in HubSpot, import cleanly from CSV and Excel, and use the formula to convert messy numbers automatically.
- [Connect Flowella to HubSpot: Step-by-Step Setup Guide](https://knowledge.flowella.io/hubspot/setup.md): Create your Flowella account, connect Meta WhatsApp Business, add a payment method, and link your HubSpot portal in one guided walkthrough.
- [HubSpot Workflow Triggers and Actions in Flowella](https://knowledge.flowella.io/hubspot/workflow-actions.md): Set up Flowella's HubSpot triggers and actions — Form Completed, Text Reply, Send WhatsApp Template, Send WhatsApp Message, and AI agent handoff.
- [Set up Flowella: connect your Meta and HubSpot accounts](https://knowledge.flowella.io/onboarding.md): Create your Flowella account, connect your Meta WhatsApp Business account, and link HubSpot to start sending WhatsApp Flows in minutes.
- [Flowella Data Security: Encryption, Storage, and GDPR](https://knowledge.flowella.io/security/data-security.md): Learn how Flowella handles your data with AES-256 encryption, UK-based infrastructure, GDPR compliance, and strict access controls.
- [Actions locked by billing](https://knowledge.flowella.io/troubleshooting/billing-locked-actions.md): What to do when sending, publishing, or using the API is blocked because of a subscription state — and how to restore access.
- [HubSpot sync failures](https://knowledge.flowella.io/troubleshooting/hubspot-sync-failures.md): Diagnose missing form submissions, stalled workflow actions, and contact updates that don't reach HubSpot.
- [Messages not delivered](https://knowledge.flowella.io/troubleshooting/messages-not-delivered.md): Diagnose outbound WhatsApp messages that never reach the recipient: failed sends, stuck on sent, or no read receipts.
- [Troubleshooting Common Onboarding Issues in Flowella](https://knowledge.flowella.io/troubleshooting/onboarding.md): Fix the most common problems encountered during Flowella onboarding, including Meta permissions, payment setup, HubSpot access, and template approvals.
- [Opt-out not honoured](https://knowledge.flowella.io/troubleshooting/opt-out-not-honoured.md): Why a contact who opted out is still receiving messages, and how to fix the cause without breaking the rest of your sends.
- [Template rejected](https://knowledge.flowella.io/troubleshooting/template-rejected.md): Why Meta rejects a WhatsApp template, how to read the rejection reason, and what to change before resubmitting.
- [Flowella: HubSpot-powered WhatsApp Flows for marketers](https://knowledge.flowella.io/what-is-flowella.md): Flowella converts your existing HubSpot forms into native WhatsApp Flows and syncs every response straight back into your CRM automatically.
- [WhatsApp Co-existence: Use Your Business App with Flowella](https://knowledge.flowella.io/whatsapp/co-existence.md): Connect your existing WhatsApp Business App number to Flowella so you can keep using the app for 1:1 chats while Flowella handles automation at scale.
- [WhatsApp Display Name, Profile Image & Business Info](https://knowledge.flowella.io/whatsapp/profile-setup.md): Learn how to configure your WhatsApp Business profile in Meta's WhatsApp Manager, what Meta approves, and how Flowella uses these settings.

## OpenAPI Specs

- [openapi](https://knowledge.flowella.io/api-reference/openapi.json)

## Optional

- [Flowella.io](https://flowella.io)
- [Flowella App](https://app.flowella.io)