> ## Documentation Index
> Fetch the complete documentation index at: https://knowledge.flowella.io/llms.txt
> Use this file to discover all available pages before exploring further.
# Notification preferences
> Choose which Flowella events deliver to your in-app feed and email inbox, manage digests, and review which alerts are mandatory for security and billing.
Notification preferences let you tune which Flowella events show up in your in-app feed and which arrive by email. Preferences are **per-user**, not per-organisation — each user manages their own.
For the full list of events Flowella can emit, see [Notification events](/app/notification-events). For the in-app feed itself, see [Notifications](/app/notifications).
## Opening Settings → Notification preferences
From the left navigation, go to **Settings → Notifications**.
## How preferences are structured
Preferences are grouped by **category**.
Sign-in, password changes, new-device alerts.
Invoices, trial lifecycle, usage thresholds.
Submission, approval, rejection, re-categorisation.
Sync results, publish events.
Connection state, sync failures.
Channel connections, verification, quality drops.
Long-running job completion.
Inside each category, every event has two toggles:
* **In-app** — shows in the bell icon feed at `/notifications`.
* **Email** — sends to your verified profile email.
Toggle each independently. Changes save automatically.
## Mandatory categories
Some categories cannot be disabled. The toggles are still shown so you can see they exist, but they're greyed out with an explanation.
| Category | Why it's mandatory |
| -------------------------------------------------------------------------------------- | ----------------------------------------------------------------------------------------------- |
| Authentication (`AUTH_*`) | Security. You always need to know about password changes, magic links, and new-device sign-ins. |
| Billing operational (`BILLING_PAYMENT_FAILED`, `BILLING_SUBSCRIPTION_CANCELLED`, etc.) | Org continuity. Missing a failed payment can interrupt service. |
| Usage hard cap (`USAGE_HARD_100`) | Service quality. You need to know when overage applies or, on trial, when sends are blocked. |
Other categories — usage soft alerts, template lifecycle events, HubSpot sync events — are optional.
## Org-wide operational email
Some org-level events (failed payments, subscription cancellation, trial expiry) are delivered both to **your personal email** and to a **single org-wide operational address**. The org-wide address is configured separately:
**Settings → Organisation → Notifications email**
Set this to your billing or operations team alias so critical events reach someone even when individual users are out of office.
## Daily reminder sweep
Flowella runs a daily sweep that re-surfaces high-impact unread notifications — for example, an unread `TEMPLATE_REJECTED` or `HUBSPOT_SYNC_FAILED` that has been sitting for more than 24 hours. The sweep respects your preferences: if you've turned off email for that category, the reminder is in-app only.
You cannot disable the sweep itself, but you can disable individual category reminders by turning off the underlying event.
## Quiet hours and digests
There is currently **no quiet-hours or digest mode** — every triggered notification is delivered immediately on the channels you've enabled. If you need to silence Flowella outside business hours, the practical workaround is to filter the `notifications@flowella.io` sender into a folder in your email client.
Quiet hours and a daily digest mode are on the product roadmap.
## Common questions
Most often: your profile email is unverified, or the message landed in spam. Check **Settings → Profile** for the verification status, and search your spam folder for `notifications@flowella.io`. If the email is verified and not in spam, check whether the event's email toggle is on.
No — preferences are strictly per-user. If you want a teammate to receive an event, they need to be a member of the org with the relevant role and they manage their own preferences.
Preferences apply across every org you're a member of. There is no per-org override yet. Roadmap.
See [Notification events](/app/notification-events) for the full catalogue with payload shapes.
## Related
The full catalogue of events with channels and mandatory flags.
The in-app feed these preferences control.
Push the same events to your own systems instead.
Verify your email address to receive notification emails.