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Sign in to Flowella with your email address and a password, or with a one-time magic link that Flowella emails to you.

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Where to sign in

Go to app.flowella.io. If you aren’t signed in, Flowella shows the sign-in page, headed Welcome back. If you open an invitation link, the page fills in the invited email address for you. After you sign in, Flowella opens the organisation you used last:
  • The Setup guide opens until WhatsApp and HubSpot are both connected, or until you select Continue later.
  • After that, the Dashboard opens.
If Flowella can’t tell which organisation to open, it shows Choose an organisation so you can pick one.

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Sign-in options

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Password

  1. Enter your Email address and Password.
  2. Select Sign in.
If the email address or password is wrong, Flowella shows “Invalid email or password”. After repeated failed attempts, Flowella waits a little longer before each new attempt on that account. It also emails the account holder about unusual sign-in activity, with a link to reset the password. Wait and try again, use a magic link, or reset your password. A magic link is a one-time sign-in link that Flowella emails to you, so you don’t need a password.
  1. Enter your Email address. You don’t need to type a password.
  2. Under Or, select Send magic link. Flowella shows “Check your email for a sign-in link (valid 15 minutes).”
  3. Open the email and select the link.
  4. On the Sign in to Flowella page, select Sign in.
Each link works once and expires after 15 minutes. The Sign in to Flowella page stops email security tools, which open links to scan them, from using up your link.
A magic link signs you in to the same account as your password. It doesn’t create a separate account. If no Flowella account uses the email address, no email arrives.
Each new magic link replaces the ones before it, and only the newest one signs you in:
  • Opening an older link shows “A newer sign-in link was sent”, with a Send me a new link button.
  • If you’re already signed in, opening an old or used link takes you into the app.
If a link can’t be used, for example because it has expired, Flowella shows a page that explains why. The page offers a next step, such as Send me a new link. Flowella sends at most three magic link or password reset emails to the same address in 15 minutes. If you reach the limit, the page still confirms your request, but no email is sent. Wait a few minutes, then use the most recent email.

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Reset a forgotten password

  1. On the sign-in page, select Forgot password?.
  2. Enter your Email address and select Send reset link.
  3. Open the Reset your password email and select the link. The link works once, for one hour.
  4. On Set a new password, enter your new password in Password and Confirm password, then select Update password. Flowella signs you in.
Your new password needs at least 8 characters, with an uppercase letter, a lowercase letter and a number. See Set or change your password. Flowella shows “If an account exists for that email, you’ll receive a reset link shortly.” whether or not the address has an account. If the email doesn’t arrive within a few minutes, check your spam folder. Requesting a new link cancels the earlier ones.

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Create an account

If you don’t have an account yet, select Sign up below the sign-in form. On Create an account, choose Magic link or Password. If a teammate invited you, open the link in the invitation email. Sign in, or create an account, with the email address the invitation was sent to, then select Accept invitation. See Accept an invitation.

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If the email address already has an account

  • With Password, Flowella shows “An account with this email already exists”. Sign in instead, or select Forgot password?.
  • With Magic link, Flowella emails that address a link to sign in to the existing account. It doesn’t create a second account.

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Choose your language before you sign in

The sign-in, sign-up and password reset pages have a language menu at the top. You can change the language before you sign in, and what you’ve typed in the form stays. If you create an account after choosing a language, Flowella uses that language for your account. To change it later, see Choose your interface language.

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Switch organisations

If you belong to more than one organisation, open the account menu at the top right of the app. It shows your picture and your organisation’s name. Under Organizations, select the organisation you want. A tick marks the current one. You don’t need to sign out.

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Stay signed in and sign out

Flowella keeps you signed in on the same browser. Your session lasts 30 days and is extended while you keep using Flowella. To sign out, open the account menu at the top right and select Sign out.
Flowella doesn’t list your active sessions, and there’s no option to sign out other devices. Sign out on any shared or public computer when you finish. Changing your password doesn’t sign out other devices, and Flowella doesn’t send a confirmation email. Two-factor authentication isn’t available yet. If you think someone else has access to your account, contact Flowella support.

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Troubleshooting

If Flowella shows “Invalid email or password”, check the email address and your caps lock. If you created your account with a magic link, you may not have a password yet. Sign in with a magic link, then add a password in Settings → Account. See Set or change your password.
The message “You are not a member of any organisation yet.” means your account doesn’t belong to an organisation. Ask an Owner or Admin of your organisation to invite you. See Team.

Account

Set or change your password and choose your interface language.

Profile

Change your display name, picture and phone number.

Team and roles

Invite teammates, accept invitations and choose each person’s role.

Before you start

The Meta, WhatsApp and HubSpot access you need to set up Flowella.

Set up Flowella

Follow the in-app setup guide to connect WhatsApp and HubSpot.

Onboarding troubleshooting

Common sign-in, Meta and HubSpot connection problems.
Last modified on October 24, 2026