Status pages at a glance
Meta WhatsApp Business API
Most “messages not sending” or “delays” issues turn out to be Meta-side. Check this first.
HubSpot status
Failed workflow actions and disconnected-integration banners usually trace back to here.
Flowella incidents
Operational-category notifications broadcast incidents and maintenance windows for your org.
Contact support
Open a ticket if none of the above explains what you’re seeing.
Meta WhatsApp Business Platform
Check Meta WhatsApp Business API status first. If Meta is reporting an active incident, sends will retry once the platform recovers — there is nothing to fix on the Flowella side.Flowella
If Meta looks healthy and Flowella itself appears down or sluggish, in-app notifications are our primary signal. Open Notifications (or the bell icon) and look for Operational category notifications — we use these to broadcast incidents and maintenance windows that affect your org. See Notifications.HubSpot
A HubSpot incident will surface in Flowella as failed workflow actions or a disconnected integration banner on Settings → HubSpot. Check HubSpot status before raising a ticket with us.Your integration
If neither platform is reporting an incident:- For API issues, check the response body — Flowella returns a structured error envelope. See API introduction.
- For outbound webhooks that aren’t firing, check the delivery log under Settings → Webhooks. See Webhooks.
- For HubSpot workflow failures, check the workflow’s action history in HubSpot. See HubSpot sync failures.
Reporting an incident to Flowella
If you believe Flowella is having an incident that isn’t reflected in your notifications, contact support with:
- Your organisation name
- A timestamp range (UTC) when you first noticed the issue
- A description of what’s broken (with a screenshot if possible)