Status pages at a glance
Meta WhatsApp Business API status
Check this first when messages aren’t sending or arrive late.
HubSpot status
Check this when Flowella workflow actions fail in HubSpot.
Flowella notifications
Flowella posts incident and maintenance notices here as System messages.
Contact support
Open a ticket if none of these explains the problem.
Meta WhatsApp Business Platform
Check Meta’s WhatsApp Business API status first. If Meta reports an incident, the problem is on Meta’s side and there’s nothing to change in Flowella. When the incident is over, check the messages you sent while it was running. For a bulk send, the progress banner offers Resend unsent for recipients who didn’t get the message. See Bulk send and Messages not delivered.Flowella
If Meta looks healthy but Flowella seems down or slow, open Notifications. Use the bell icon at the top of the app, or the sidebar. Flowella posts notices about incidents and maintenance there as System messages. See Notifications.HubSpot
A HubSpot incident usually shows up as Flowella workflow actions failing in HubSpot. Check HubSpot status before you raise a ticket with Flowella. If HubSpot is healthy, open Settings → HubSpot in Flowella and check that the connection shows Connected.Your integration
If neither platform reports an incident:- For API problems, read the error in the response. Flowella returns an error code, a message and a
requestId. See Errors. - For outbound webhooks that aren’t arriving, open the Delivery log for the endpoint in Settings → Webhooks. See Webhooks.
- For HubSpot workflow failures, check the workflow’s action history in HubSpot. See HubSpot sync failures.
Reporting an incident to Flowella
If you think Flowella has an incident that isn’t in your notifications, contact Flowella support with:
- your organisation name
- the time range, in UTC, when you first noticed the problem
- what’s broken, with a screenshot if you can
- for API problems, the
requestIdfrom the error