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Documentation Index

Fetch the complete documentation index at: https://knowledge.flowella.io/llms.txt

Use this file to discover all available pages before exploring further.

The Dashboard is the first page you see after signing in. It gives you a one-screen view of your billing, your WhatsApp activity over the last 7 days, your connected channels, your HubSpot integration, and the forms Flowella is syncing.

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How to open it

Sign in to Flowella. The Dashboard is the home page of every organisation, at /{org}/dashboard. You can also click the Flowella logo in the top-left from any page to return here.

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What the Dashboard shows

The page is laid out as a grid of cards. The exact set you see depends on what is connected, but the standard set is:

Billing

Current plan and a shortcut to manage your subscription. See Billing.

WhatsApp (7 days)

A snapshot of activity on your active channel: conversations, total outbound messages, delivery rate, read rate, and failure rate.

Channels

The number of WhatsApp channels connected to your org and a shortcut to add another. See Multi-channel.

HubSpot

Connection status for HubSpot and a quick link to integration settings.

Forms

The number of HubSpot forms Flowella is tracking. See Forms.

Useful links

Shortcuts to common tasks: open the inbox, create a template, view analytics.

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The WhatsApp snapshot

The WhatsApp card shows five metrics, all calculated over the last 7 days for your active channel:
  • Conversations — distinct conversations that had at least one message in the period.
  • Total outbound — messages sent from your channel.
  • Delivery rate — percentage of outbound messages Meta confirmed delivered.
  • Read rate — percentage of delivered messages the recipient opened.
  • Failure rate — percentage of outbound messages that failed.
For longer ranges and per-template breakdowns, open Analytics.

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Sample data when nothing is connected

If your org has no WhatsApp channel yet, the Dashboard still renders the layout but uses illustrative numbers with a “Sample data” callout. As soon as you connect a channel and send a few messages, the card switches to your real data.

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Switching channels

The WhatsApp snapshot reflects the active channel. To see numbers for a different channel, switch channels using the channel switcher in the top-left. See Multi-channel.
If a card shows “Unavailable”, the underlying integration probably needs reconnecting. Most often that is HubSpot or Meta — check Settings → HubSpot or Settings → Meta.