Skip to main content
Most onboarding issues are caused by one of four things: missing Meta Business Manager permissions, an incomplete payment method setup, insufficient HubSpot permissions, or a misunderstanding about when WhatsApp message templates are required. The sections below cover each issue and how to resolve it.
If you work through the steps below and the issue persists, contact the Flowella support team. Include a description of the problem, any error messages you see, and the step in the onboarding flow where you are stuck.
This usually means your Meta user account does not have the right permissions on the Business Manager account you are trying to connect.What to check:
  • Confirm that you are a Business Manager admin for the Meta Business account you selected during onboarding. Only admins can grant the permissions Flowella needs.
  • If you can see that permissions appear toggled off during the connection flow, do not skip or dismiss the screen. Select Back, then re-enter the step and enable all required scopes before continuing.
If you are not the Business Manager admin, ask the admin to either complete the connection themselves or grant you admin access before you try again.
If you see a warning about a missing payment method during or after onboarding, it means your WhatsApp Business account in Meta does not yet have a payment method on file. Without one, Meta will limit or block message delivery once your free tier is exhausted.How to fix it:Follow the full walkthrough in Meta payment method, which covers adding a card to the WABA and, critically, confirming it is set as the Default payment method on the WABA.This payment method covers Meta’s WhatsApp message delivery fees, which are separate from your Flowella subscription. See Plans & Limits for more detail on how the two cost types work.
If no HubSpot portals appear when you try to connect your HubSpot account, your HubSpot user does not have the Install App permission required to authorise third-party integrations.How to fix it:
  • Ask a HubSpot Super Admin to either connect the Flowella app themselves or grant your user the Install App permission, then retry the connection.
Only Super Admins can grant Install App permissions in HubSpot. If you are unsure who your Super Admin is, check HubSpot Settings → Users & Teams.
WhatsApp restricts business-initiated messages to contacts who have not recently interacted with you. If you attempt to send a proactive message — for example, a follow-up or re-engagement — more than 24 hours after the last user-initiated message, WhatsApp requires you to use a pre-approved message template.How to fix it:
  • Create and submit your message templates for Meta approval via Flowella → Templates.
  • Template approval typically takes a short time but is not instant. Submit templates before you need them.
Test your approved templates in a sandbox or with a test contact before using them in live campaigns. This lets you catch formatting issues or unexpected variable substitutions before they reach real users.

Onboarding walkthrough

The happy-path setup guide this troubleshooter complements.

Meta setup sequence

The order Meta steps need to happen in for verification to land.

Meta payment method

Add the default card to your WABA.

HubSpot setup

OAuth connection, portal selection, and form discovery.