A Flowella org can host more than one WhatsApp sender. Each sender — the combination of a WhatsApp Business Account (WABA) and a phone number — is called a channel. Most app pages are scoped to a single channel, so you will see the URL change as you switch between them.Documentation Index
Fetch the complete documentation index at: https://knowledge.flowella.io/llms.txt
Use this file to discover all available pages before exploring further.
When to use multiple channels
Common reasons to add a second channel:- One brand, multiple regions. A different phone number per country with localised templates.
- Multiple brands under one parent. Each brand keeps its own WABA, display name, and opt-out list.
- Marketing vs support split. Separate phone numbers so reporting and templates do not get mixed.
URL shape
When a page is channel-scoped, the URL follows this pattern:{org}— your organisation slug.{waba}— the WhatsApp Business Account ID.{phone}— the phone number ID for that channel.
/{org}/… shape.
Switching channels
- Open the channel switcher in the top-left of the app.
- Pick the WABA, then the phone number you want to work with.
- The page reloads with the same view scoped to the new channel.
Adding another WABA or phone number
Connect a new WABA or add a number
- To add a new WABA, click Connect WhatsApp and run through Meta’s Embedded Signup again.
- To add a phone number to an existing WABA, add it in Meta Business Manager first, then refresh the channel list in Flowella.
Set the display name and profile
Each phone number has its own display name, profile picture, and business info. See Profile setup.
What is shared and what is per-channel
| Scope | Shared across the org | Per channel |
|---|---|---|
| Team members and roles | ✅ | |
| Billing and plan | ✅ | |
| API keys | ✅ | |
| Outbound webhooks | ✅ | |
| HubSpot connection | ✅ | |
| Inbox conversations | ✅ | |
| Templates | ✅ | |
| Analytics | ✅ | |
| Opt-outs | ✅ | |
| Display name and profile | ✅ |
Opt-outs are recorded per channel because consent is given to a specific business sender. If you operate multiple brands under one org, do not assume an opt-out on Brand A also applies to Brand B.