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Documentation Index

Fetch the complete documentation index at: https://knowledge.flowella.io/llms.txt

Use this file to discover all available pages before exploring further.

This page covers the Settings → Meta screen in Flowella, which is where you manage your connection to Meta and the WhatsApp Business Accounts (WABAs) and phone numbers attached to your org. For the initial connection during onboarding, see Profile setup. For the URL pattern and switching between channels, see Multi-channel.

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Who can manage Meta settings

Only Owners and Admins can change Meta integration settings. Users see the page but cannot reconnect or modify channels.

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What you see on Settings → Meta

The page lists every WABA connected to your org, and under each WABA, every phone number. For each phone number you can see:
  • Display name
  • Verification status
  • Quality rating (as reported by Meta)
  • Whether Flowella is currently subscribed to incoming-message webhooks

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Reconnecting Meta

Meta access tokens can expire — typically because a user permission was revoked, the connected user changed role at the company, or Meta required re-authorisation. When that happens, Flowella shows a banner prompting you to reconnect.
1

Click Reconnect WhatsApp

On Settings → Meta, click Reconnect WhatsApp.
2

Run Meta's Embedded Signup

Meta opens its Embedded Signup popup. Sign in with a Facebook account that has admin access to the Meta Business and the WABA.
3

Confirm scopes

Approve the scopes Flowella requests. These are the same scopes used during onboarding.
4

Verify the channel list

After the popup closes, the channel list refreshes. Confirm every WABA and phone number you expect is listed.

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Adding a new WABA or phone number

You can add more channels at any time:
  • A new WABA — click Connect WhatsApp and run through Meta’s Embedded Signup again. Pick the WABA you want to add.
  • A new phone number on an existing WABA — add the number in Meta Business Manager first (Meta requires verification on Meta’s side), then refresh the channel list in Flowella.
See Multi-channel for how shared and per-channel settings work.

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Changing a display name or business profile

Display name, profile picture, address, and “About” text are configured per phone number. See Profile setup for the full walk-through.

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Disconnecting a channel

If you no longer need a phone number in Flowella:
  1. Open Settings → Meta.
  2. Find the phone number under its WABA.
  3. Click Disconnect.
Disconnecting:
  • Stops Flowella from sending or receiving messages on that number.
  • Does not delete templates or conversation history (these are kept for audit and reporting).
  • Does not affect the number in Meta Business Manager — it remains attached to the WABA.
To remove the number from Meta entirely, do that in Meta Business Manager.
If templates or messages stop working on a single channel, Settings → Meta is the first place to check. A red banner here usually means a re-auth is needed.