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Documentation Index

Fetch the complete documentation index at: https://knowledge.flowella.io/llms.txt

Use this file to discover all available pages before exploring further.

Flowella organisations are multi-user. This page explains how to invite teammates, how invites work for the people you invite, and what each role is allowed to do.

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Roles at a glance

Flowella has three roles:
RoleBest forKey capabilities
OwnerThe person who set up the orgEverything an Admin can do, plus billing, deleting the org, and transferring ownership
AdminOperators who run the WhatsApp programmeManage channels, templates, opt-outs, integrations, API keys, webhooks, and team members
UserEveryone else on the teamUse the inbox, view templates and analytics, send messages on connected channels
Owners and Admins are functionally similar day-to-day. The main difference is billing and org-level destructive actions, which only Owners can do.
Roles apply at the organisation level. A team member with one role in your org can have a different role in a different Flowella org.

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Inviting a teammate

You need the Owner or Admin role to invite teammates.
1

Open Team settings

Go to Settings → Team.
2

Send an invite

Click Invite member, enter the person’s work email and the role you want to give them, and send.
3

They receive an email

Flowella emails the invitee a link of the form https://app.flowella.io/join?code=….
Pending invites show on the Team page. You can resend or revoke an invite from there at any time.

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Accepting an invite

If you have been invited:
  1. Open the invite email and click Accept invite.
  2. If you do not yet have a Flowella account, you will be asked to create one with the same email the invite was sent to.
  3. If you already have an account, sign in. Flowella will add you to the organisation and apply the role from the invite.
Invite links are one-time use and expire after a period set by Flowella. If your link has expired, ask the person who invited you to send a new one.

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Changing a role

Owners and Admins can change another member’s role from Settings → Team:
  1. Click the member’s row.
  2. Pick the new role.
  3. Save.
You cannot change your own role. To transfer ownership, the current Owner must promote a teammate to Owner — see below.

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Transferring ownership

Only the current Owner can transfer ownership.
  1. Promote the new Owner to Owner from Settings → Team.
  2. The previous Owner is automatically demoted to Admin.
Each org has exactly one Owner at a time.

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Removing a teammate

Owners and Admins can remove members from Settings → Team. Removing a member:
  • Immediately revokes their access to the org.
  • Does not delete the messages they sent or templates they created.
  • Does not affect their account in other Flowella orgs.
If a teammate leaves the company, remove them from your org and rotate any API keys they may have created in Settings → API keys.