Who can manage billing
Only the Owner of an organisation can change plan or update payment details. Admins and Members see the billing page but cannot make changes.Choosing or changing a plan
Open Billing
Go to Settings → Billing in the app. The page always syncs with Stripe on load, so you see the canonical state, not a cached snapshot.
Pick a plan
Click the plan you want on the embedded pricing table. Flowella opens a Stripe Checkout session in a new tab, with your email and phone (if set on your profile) prefilled so you don’t have to retype them.
Complete checkout
Enter payment details and confirm. Stripe handles card processing — Flowella never sees your card number.
Tiered pricing display
The Billing page renders your plan’s expanded pricing tiers — base subscription plus any tiered overage rates — alongside a payment summary showing the most recent invoice and next renewal date. If you’re on Starter or Pro, this is where you can see at a glance what you’d pay for an extra block of conversations.Usage metering and Stripe meter health
Flowella reports your monthly conversation count to Stripe as a usage meter. The Billing page surfaces a meter health indicator so you can confirm the count Stripe sees matches the count Flowella has recorded. If a discrepancy is detected (meter drift), the page shows a warning and Flowella automatically reconciles in the background. If the warning persists for more than a billing cycle, contact support — it usually means a webhook between Stripe and Flowella has been blocked. If checkout is cancelled, your existing plan is unchanged.Managing an existing subscription
Once you have an active subscription, Settings → Billing shows a Manage subscription button that opens the Stripe customer portal in a new tab. From there you can:- Update card details
- Download invoices
- Switch plans
- Cancel the subscription
Subscription states
Your subscription is always in one of these states:| Status | What it means | What you can do |
|---|---|---|
| Trialing | You are inside the 14-day free trial provisioned at signup | Full access, capped at 5,000 outbound messages — see Plans and limits |
| Active | Subscription is paid and current | Full access to features for that plan |
| Past due | A payment failed and Stripe is retrying | Existing data is intact; some actions may be limited until payment succeeds |
| Canceled | Subscription has been cancelled | The org reverts to limited access at the end of the paid period |
What is locked when a subscription lapses
If your subscription becomes past due or is cancelled and the period ends, paid features are restricted. You will still be able to:- Sign in and view your data
- Reach the Billing page to fix payment
Your contacts, opt-out list, conversation history, and configuration are preserved while a subscription is paused. Nothing is deleted automatically.
Plans
Flowella offers four tiers:- Free — try the basics
- Starter — small teams
- Pro — growing programmes
- Enterprise — large or regulated deployments
Related
Plans & limits
What each plan includes, trial cap, and how overage works.
Pricing & categories
How Meta charges are separate and how Flowella usage is counted.
Usage
Track conversation count and remaining allowance in real time.
Actions locked by billing
What’s blocked when a payment fails and how to restore access.
Meta payment method
The separate card Meta uses for WhatsApp delivery fees.
Team and roles
Only Owners can change billing.