Flowella billing is handled through Stripe. This page covers how to choose a plan, where to manage payment details, and what changes when your subscription is in different states. For plan limits and what each tier includes, see Plans and limits.Documentation Index
Fetch the complete documentation index at: https://knowledge.flowella.io/llms.txt
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Who can manage billing
Only the Owner of an organisation can change plan or update payment details. Admins and Users see the billing page but cannot make changes.Choosing or changing a plan
Pick a plan
Click the plan you want on the embedded pricing table. Flowella opens a Stripe Checkout session in a new tab.
Complete checkout
Enter payment details and confirm. Stripe handles card processing — Flowella never sees your card number.
Managing an existing subscription
Once you have an active subscription, Settings → Billing shows a Manage subscription button that opens the Stripe customer portal in a new tab. From there you can:- Update card details
- Download invoices
- Switch plans
- Cancel the subscription
Subscription states
Your subscription is always in one of these states:| Status | What it means | What you can do |
|---|---|---|
| Trialing | You are inside a free trial of a paid plan | Full access to features for that plan |
| Active | Subscription is paid and current | Full access to features for that plan |
| Past due | A payment failed and Stripe is retrying | Existing data is intact; some actions may be limited until payment succeeds |
| Canceled | Subscription has been cancelled | The org reverts to limited access at the end of the paid period |
What is locked when a subscription lapses
If your subscription becomes past due or is cancelled and the period ends, paid features are restricted. You will still be able to:- Sign in and view your data
- Reach the Billing page to fix payment
Your contacts, opt-out list, conversation history, and configuration are preserved while a subscription is paused. Nothing is deleted automatically.
Plans
Flowella offers four tiers:- Free — try the basics
- Starter — small teams
- Pro — growing programmes
- Enterprise — large or regulated deployments